AZI Falcon Tours, operated by AZI Falcon Solutions LLC, creates thoughtfully planned small group, private, and customized travel experiences. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request information, or book travel services with us.
We aim to present our privacy practices in a clear and understandable format and to handle personal information responsibly and with care.
1What This Privacy Policy Covers
This Privacy Policy applies to information collected through:
- www.azifalcontours.com
- Website inquiry and contact forms
- Email, telephone, and social media communications
- Mailing list and tour update registrations
- Tour inquiries and reservation requests
- Private and customized tour requests
- Payments and booking documentation
- Communications with group leaders, travel partners, and organizations
When necessary to arrange or provide travel services, AZI Falcon Tours may share relevant personal information with payment processors, airlines, hotels, guides, and other travel suppliers. These providers maintain their own privacy practices and are responsible for information they receive under their policies and applicable law.
2Information We Collect
We may collect personal information, non-personal information, and information created by combining or summarizing other information.
Contact and Identification Information
- Name
- Email address
- Telephone number
- Mailing address
- Country or state of residence
- Preferred method of communication
Travel Inquiry and Reservation Information
- Destination of interest and preferred departure date
- Number of travelers and room or occupancy preferences
- Hotel, activity, tour, and transportation preferences
- Special requests, previous communications, and reservation or transaction history
Traveler Documentation
When necessary to confirm or provide travel services, we may request:
- Date of birth and nationality
- Passport and visa-related information
- Emergency contact information
- Frequent traveler information
- Other information required by a travel supplier or government authority
Health Dietary and Accessibility Information
Travelers may voluntarily provide information regarding:
- Dietary requirements and allergies
- Mobility or accessibility needs
- Medical conditions relevant to the requested travel arrangements
- Other accommodations required during a trip
We request this information only when reasonably necessary to arrange or safely provide travel services.
Payment Information
- Billing name and address
- Payment amount and date
- Transaction confirmation
- Limited payment card information supplied by a payment processor
Complete payment card details are generally processed by third-party payment providers and are not directly stored by AZI Falcon Tours.
Communications
We may retain information you provide through emails, telephone calls, website forms, social media messages, surveys, reviews, customer service requests, and communications with a group organizer or referring organization.
Information Collected Automatically
When you visit our website, we or our service providers may automatically collect:
- Internet Protocol address
- Browser, device type, and operating system
- Approximate geographic location
- Pages viewed and links selected
- Referring website
- Date, time, and duration of a visit
- Website activity and performance information
3How We Collect Information
We may collect information:
- Directly from you
- Through our website and contact forms
- During telephone, email, or social media communications
- Through cookies, website analytics, and advertising tools
- From a family member or travel companion acting with your permission
- From a group leader, organization, or travel coordinator
- From travel suppliers involved in your reservation
- From payment processors and other service providers
- From publicly available sources and social media platforms
If you provide information about another traveler, you confirm that you have permission to provide that information and that the traveler understands how it may be used.
4Cookies and Website Technologies
Our website may use essential cookies to support website functionality, analytics cookies to help us understand how visitors use the site, measure performance, and improve the visitor experience, and advertising cookies to measure the effectiveness of our ads. We may use Google Analytics, Google Ads, or similar services for these purposes.
You can manage or disable cookies through your browser settings or the website's cookie controls when available. Disabling certain cookies may affect some website features.
5How We Use Your Information
We may use personal information to:
- Respond to questions and inquiries
- Provide requested tour information and itineraries
- Prepare travel proposals and quotations
- Create and manage reservations
- Confirm traveler identities
- Arrange hotels, flights, cruises, transportation, tours, meals, and activities
- Communicate with travel suppliers and destination partners
- Process and confirm payments
- Provide trip updates and customer support
- Respond to emergencies or service interruptions
- Accommodate dietary, medical, mobility, or accessibility requests
- Send information about future tours and promotions when requested
- Improve our website, tours, services, and communications
- Maintain internal, financial, and transaction records
- Prevent fraud, unauthorized activity, or misuse
- Comply with legal, regulatory, contractual, insurance, and accounting requirements
6How We Share Information
We may share information when reasonably necessary to provide the services you request.
Travel Suppliers and Partners
Information may be shared with:
- Destination management companies and tour operators
- Hotels and accommodation providers
- Airlines, cruise operators, and ground transportation providers
- Tour guides, restaurants, and activity providers
- Travel insurance providers
- Visa and document-processing providers
- Other suppliers involved in your travel arrangements
These suppliers may be located outside the United States and may be governed by the privacy laws of their respective countries.
Business Service Providers
We may share limited personal information with trusted service providers that support our business operations, including website hosting, analytics, advertising, email communications, payment processing, and data storage. These providers may access information only as reasonably necessary to perform their services or comply with applicable legal requirements.
Group Leaders and Organizations
When travel is organized through an association, employer, school, community group, group leader, travel adviser, or other organization, we may share reservation status and necessary trip information with the authorized organizer.
We will not disclose sensitive passport, payment, health, or medical information to a group organizer unless it is necessary, authorized, or legally required.
Legal and Safety Reasons
We may disclose information:
- To comply with a law, subpoena, court order, or government request
- To protect travelers, employees, suppliers, or the public
- To investigate fraud, security incidents, or illegal activity
- To enforce our terms, policies, or contractual rights
- In connection with an insurance claim or legal proceeding
Business Transfers
If AZI Falcon Tours or AZI Falcon Solutions LLC is involved in a merger, reorganization, sale, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable law.
AZI Falcon Tours does not sell personal information for money or rent personal information to unrelated parties. We do not provide personal information to unrelated companies for their independent marketing purposes.
7Your Choices and Privacy Rights
Depending on your location and applicable law, you may request that we:
- Confirm whether we maintain personal information about you
- Provide access to certain personal information
- Correct inaccurate or incomplete information
- Delete information that we are not legally required to retain
- Explain how information has been used or shared
- Withdraw consent where processing is based on consent
- Stop sending promotional communications
You may unsubscribe from promotional emails by using the unsubscribe option in the message or contacting us directly.
We may need to verify your identity before responding to a privacy request. Certain information may be retained when required for reservations, contracts, accounting, fraud prevention, legal compliance, or dispute resolution.
8Notice to California Residents
California residents may have additional privacy rights under applicable California law. Depending on the law and whether it applies to AZI Falcon Tours, these rights may include:
- The right to know what personal information is collected, used, or disclosed
- The right to request access to personal information
- The right to request correction
- The right to request deletion, subject to legal exceptions
- The right to opt out of certain sales or sharing of personal information
- The right to receive equal service when exercising privacy rights
AZI Falcon Tours does not sell personal information for money.
California residents may submit a privacy request using the contact information at the end of this policy. We may request information needed to verify the identity and authority of the person making the request.
9Data Security and Integrity
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from:
- Unauthorized access
- Loss or misuse
- Improper disclosure
- Alteration
- Destruction
We seek to collect only the information reasonably necessary to provide our services and retain it only for as long as it serves a legitimate business, legal, contractual, or regulatory purpose.
No website, email system, electronic transmission, or storage platform can be guaranteed to be completely secure. Travelers should avoid sending passport details, payment card information, or sensitive medical information through unsecured email or social media unless specifically instructed.
If you believe information has been submitted to us improperly or that your communication with us may no longer be secure, please contact us promptly.
10Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to an inquiry
- Prepare or administer a reservation
- Complete travel services
- Provide customer support
- Maintain financial and transaction records
- Meet insurance, legal, accounting, and regulatory obligations
- Resolve disputes
- Enforce agreements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
11International Data Transfers
International travel frequently requires information to be sent to suppliers and authorities in other countries.
When necessary to arrange your travel, personal information may be transferred to, stored in, or processed in countries whose privacy laws differ from those of the United States.
We take reasonable steps to limit the information shared to what is needed for the requested service. Once information is received by an independent travel supplier, that supplier's own privacy practices may apply.
12Children's Privacy
Our website is intended for adults arranging travel for themselves, their families, or their groups. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
Information about a minor traveler must be provided by a parent, legal guardian, or authorized adult and should be limited to what is necessary for travel arrangements.
13Third-Party Websites and Social Media
Our website may include links to our social media pages or other external services. When you visit an external website or social media platform, its privacy policy and terms apply. AZI Falcon Tours is not responsible for the privacy, content, or security practices of those external services.
Information posted publicly on social media may be visible to other users.
14Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technology, business practices, or legal obligations.
The current version will be posted on this page with its effective date. Material changes may also be communicated through the website or another appropriate method.
15Questions Requests or Complaints
For questions about this Privacy Policy or to submit a privacy request, please contact us through our website:
AZI Falcon Tours
Operated by AZI Falcon Solutions LLC
www.azifalcontours.com
Please include "Privacy Request" in your message and provide enough information for us to understand and respond to your request.